Company: REED
Job Type: Permanent, FullTime
Salary: £30,000 - £35,000 per annum, Inc benefits
Provisioning Agent | Order Fulfilment (Telecoms, IT)
You will be based in Croydon working onsite in a small, established team.
What are we looking for?
- Ideally have experience of working in the telecoms and connectivity sector and have knowledge of BT / Openreach procedures.
- Knowledge of TalkTalk, Virgin and Sky systems desirable
- Provisioning / order fulfilment experience
Main responsibilities
- Assisting with the provisioning and delivery of leased lines, broadband connections and number porting
- Liaising with suppliers to ensure faults are handled in a timely manner
- Interact with clients over tickets, emails and calls
Skills you will need or develop in this role:
- The ability to demonstrate a keenness for the work.
- Aid in the continual improvement of technologies
- Provide clear verbal and written communication of technical topics to technical and nontechnical customers.
- Willingness to see through support scenarios to the end.
- Desire to expand knowledge across a wide portfolio of services, platforms and suppliers.
- The ability to self-start and willingness to find answers.