Drainage Operations Manager

An exciting position has become available for a full-time Drainage Operations Supervisor based near Dartford Kent.

The position will be Monday to Friday and hours will be 7:30AM - 5:30PM and will include being out of the office from time to time.

Key Skills

* Hold level 2 Plumbing NVQ or higher (not required but preferred) and/or water jetting qualifications

* Hold a full UK Driving licence

* A very strong knowledge of drainage spares & equipment as well as drainage systems and working methods

* Able to prioritise workloads, multitasking is a must as we are a fast-paced reactive maintenance company

* Excellent organisational skills and be able to work to deadlines and be able to work under pressure

* The ability to pick up new processes and retain process information

Drainage Operations Supervisor Duties

* Managing a team of drainage engineers who are road-based

* Ordering of materials and placing of orders with suppliers

* Attending various sites and supervising works being carried out

* Assisting customers with specific inquiries and job bookings

* Providing clients with updates on progression of works

* Working to tight timescales as part of a high-performing team

* Liaise with engineers to book follow on jobs for customers

* Implementing new processes to improve operational efficiency

* Approaching, meeting and onboarding new clients

* Assisting in the day to day to running of the drainage reactive & planned works division.

* Giving technical advice and assisting engineers in bringing each job to completion

* Working closely with the helpdesk planning future works

* Liaising & dealing with clients on a regular basis

* Being available on your mobile to assist engineers and clients sometimes during out of hours periods

* Covering phones on escalations during out of hours periods based on a rota

* Carrying out site visits and site audits

* Carrying out vehicle inspections alongside the transport division

* The raising of further recommendations & quotation working closely with our estimators & buying team

* The raising of RAMS in readiness for site visits

Benefits:

* Company Van

* Private healthcare cover

* Company Van & Fuel Card

* Company Phone and Ipad