Regional Head of Service

Location: Liverpool
Salary: £60,000 Basic per annum + uncapped bonus
Working Hours: Monday to Friday

Are you an experienced and dynamic leader with a proven track record in service operations? We are working with a reputable client in the commercial vehicle sector who is seeking a Regional Head of Service to take charge of service operations across the Liverpool region. This is an exciting opportunity to lead a team, drive operational excellence, and ensure high levels of customer satisfaction.

As the Regional Head of Service, you will be responsible for overseeing and optimising service delivery, managing a team of service leaders, and ensuring that the department meets both customer and business objectives. The role requires a strategic mindset, excellent leadership skills, and an ability to implement operational improvements.

Key Responsibilities:

* Operationally responsible for the entire Service function, ensuring it runs at full efficiency.

* Lead and communicate the department's vision, driving engagement and performance.

* Foster a positive, hands-on culture, ensuring team members are motivated and supported.

* Extensive workshop control, including loading and management of service operations.

* Ensure compliance with dealership and company standards, including quality and environmental policies.

* Facilitate staff training to maintain high service standards.

* Develop and maintain strong relationships with customers, ensuring timely and effective service delivery.

* Achieve and maintain dealership standards and KPIs, contributing to business growth.

* Identify and implement operational improvements to boost efficiency.

* Build and nurture a positive team culture in line with company values.

The Ideal Candidate:

* Extensive knowledge and experience within the commercial vehicle or automotive sector.

* Proven experience working with leading brands, ideally in the truck market (e.g., DAF, Mercedes, Scania, or Volvo).

* A solution-oriented mindset with a strong focus on customer satisfaction.

* Positive, self-motivated, and enthusiastic, with strong leadership abilities.

* Looking for career progression within a growing and evolving business.

In Return, You'll Receive:

* Pension scheme with employer contributions.

* Career development opportunities.

* Mental Health First Aiders to support your well-being.

* Free will writing service.

* Free mortgage advice service.

* Free eye tests for VDU users.

* Cycle-to-work scheme.

* Credit Union access.

* On-site parking (site-specific).

If you are a proactive, customer-focused individual with a strong background in commercial vehicle service management, this could be the perfect opportunity for you. Don't miss out - apply today and take the next step in your career