Advancing People Multilingual is working on behalf of a large international retailer who, due to expansion, is looking to recruit a German speaking Service Desk Analyst, based in Erdington, Birmingham.

The Service Desk Analyst will be responsible for ensuring that support, staffing and processes are maintained to a high level, and will work together with the Service Desk Manager to achieve targets, and assist with reporting, analysis and strategic planning

Key Responsibilities:

• Support stores with any IT related issue
• Resolve queries and issues with their EPOS till systems
• Effectively resolve escalated calls.
• Direct any requests to correct department and source the information they need to operate
• Communicate with different retail stores
• Support the European Operations team on projects and tasks

Skills:

• Fluent in German
• Ideally you'll have previous Service Desk Analyst or Customer Service experience
• Customer Service experience
• You will be a keen team player.
• You will be computer literate; familiar with Microsoft Office packages.
• IT Literate

In return our client is offering a basic salary of £27,000 along with an excellent benefits package.

This role offers flexibility to work from home 2 days a week / work remote

Advancing People Multilingual - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.