Yolk Recruitment are currently recruiting on behalf of a leading company in the construction industry, looking for a Transport Planner to join their team in South Wales. This is a full-time, office-based role, ideal for an individual who thrives in a dynamic and collaborative environment.

Key Responsibilities:

• Serve as the first point of contact for all distribution-related queries, ensuring smooth and timely delivery of products from quarries and plants across the region.
• Manage inbound customer calls and emails, process orders, and provide updates on distribution status.
• Collaborate with Logistics, Commercial, and Production teams to enhance service efficiency.
• Track orders proactively to ensure successful delivery and resolution of any issues.
• Handle inquiries and manage complaints with professionalism and empathy.
• Maintain and update customer information databases.
• Contribute to team goals by achieving Key Performance Indicators (KPIs).

Skills

• Understanding of the construction and transport industries (preferred but not essential).
• Proven experience in transport planning, with a strong grasp of road haulage requirements.
• Ability to manage multiple deadlines, anticipate challenges, and propose effective solutions.
• Excellent communication and customer service skills, with a commitment to high-quality service.
• Strong attention to detail and proficient computer skills.

Benefits:

• Basic salary up to £30k
• Company Pension Scheme.
• 25 days of annual leave, plus bank holidays.
• Share Saver Scheme.
• Company Life Assurance Scheme.
• Access to employee benefits platform with discounts on high street brands.
• Opportunities for professional growth and career advancement.