Purpose of the role
To receive orders from customers by telephone and to enter accurately onto Sap. Act as a focal point of contact with the customer by telephone ensuring their needs are met successfully.
Key Accountabilities
Accurately take/amend customer orders.
Actively promote use of articulated wagons where site conditions permit.
Maintain and update accurate dispatch comments as required.
Actively promote design mixes with customers subject to compliance with customer standards.
Manage customer complaints, referring to a third party where appropriate.
Negotiate delivery times to the mutual benefit of the customer and the company.
Order Centre reports as required.
Maintain a professional demeanour at all times.
Qualifications
Skills and knowledge
Good working knowledge of production processes and limitations.
Product knowledge, asphalt & drystone.
IT Literate - Word, Excel and in-house systems.
Verbal & written communication skills.
Experience
Training requirements
What's on Offer
Location: Whitwick
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover
