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Service Delivery ManagerSalary: £41,496.00 per annum + 17.5% Bonus and Veolia benefits
Location: Camden Office, Alperton Central Depot, Marsh Road, Alperton Lane, Wembley, Middlesex, HA0 1ES
Hours: 40 hours per week, Monday to Friday, 6:00am to 15:00 pm. Working 1 in 4 weekends
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;- 25 days of annual leave
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;- Lead the day-to-day operations to develop a motivated team that constantly meets operational and performance objectives.
- Deliver a high-profile management style to build relationships and support the team.
- Develop a strong relationship with the Client team.
- Ensure staffing levels are effectively managed.
- Ensure the operational team is fully competent and developed within their role.
- Induct all new employees and ensure they receive the relevant training.
- Ensure staff use the appropriate PPE, tools, systems and equipment.
- Review and analyse operation data to ensure an industry-leading customer service is maintained whilst maximising contract performance.
- People management including welfare, performance, attendance, disciplines, grievances and training.
- Ensure the budget is met and rationalised.
- Update and inform the Operations Manager of all matters relating to service and the team.
- Produce written reports when requested.
What we're looking for;- Ability to engage with local residents on Collections issues and to work with the local client and SAMO's on resolutions.
- Good knowledge on Health and Safety in a delivery and waste collections environment.
- Flexibility to work varied hours Monday to Sunday to support and manage the Collections.
- SLA and HR management (leave planning, sickness, long term absence, discipline, LTI's).
- Ability to conduct operational checks and audits on Collection teams as and when required.
- Experience with working on the Echo, PowerBi & AVA.
What's next?Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply.
