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Date Added: Wed 28/08/2024

FRONT OF HOUSE/CUSTOMER SERVICE

Bedford, UK
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Company: CORUS CONSULTANCY

Job Type: Permanent, FullTime

Salary: £27,000 - £32,000 per annum

  • Collaborate with the Body shop Principal to devise and execute a bespoke concierge service designed to make clients and visitors feel they are in an environment of luxury and maximise their experience, which is second to none in the industry
  • Always maintain the pristine condition of the Body shop, ensuring it reflects the luxury brand image
  • Develop a comprehensive understanding of the Body shop business, products, and services
  • Welcome and assist visitors upon their arrival to the Body shop, providing a warm and professional reception
  • Ensure clients are offered refreshments and that the seating and refreshment areas are consistently well-stocked
  • Manage incoming calls, directing them to the appropriate department or team member, and documenting messages as necessary
  • Provide administrative assistance to aiding in the smooth operation of daily activities, including creating and posting approved social media content and ordering of showroom supplies
  • Processing sales of brand merchandise and be responsible for stock take and stock replenishment
  • Essential Skills:
    • Demonstrated experience in a prestigious automotive dealership or front-of-house role within a luxury retail brand
    • Exceptional verbal and written communication abilities, with a professional and confident demeanour in interacting with both new and existing clients
    • Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, coupled with strong administrative skills
    • Familiarity with CRM and sales software systems, with the capability to effectively utilise such tools
    • Passion for cars and an interest in the automotive industry
    • Proven organisational skills and exemplary time management skills
    • Commitment and discipline to adhering to the companies administrative protocols and procedures
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