Summary
Pentagon Motor Group is Hiring!

Pentagon Motor Group are excited to announce that we have an amazing new career opportunity for an Aftersales Director to join and lead a team of talented and passionate colleagues at our Derby based Head Office.

Due to the forthcoming retirement of our GROUP Aftersales Director, we are looking for a seasoned aftersales professional ready to take on a group strategic leadership role in one of the UK's most dynamic motor groups? Pentagon Motor Group, part of MOTUS UK and MOTUS SA, a South African listed company is looking for an professional Aftersales Director to drive excellence across the groups aftersales operations including our network of five Bodyshop's. This high-impact role is vital for optimising our Service, Bodyshop and Parts performance, streamlining processes, and ensuring our dealership network runs at peak efficiency This role sits on the Pentagon Main Board and provides an excellent senior leadership opportunity.

What we expect from you :

As Aftersales Director, you'll lead a future-focused strategy that elevates aftersales focus and standards at all levels . You'll have responsibility for:

- Performance - Guiding Brand Directors and General Managers to achieve top-tier Customer satisfaction and commercial performance .

- Innovation and Strategy - Developing new business cases using latest technology and best practices to accelerate efficiencies and drive growth.

- Strategy delivery - Working with stakeholders to implement a robust aftersales strategy that is measured for continuous market leading improvement.

- Driving Excellence - Setting high standards by identifying performance gaps and driving best practices to deliver a top quartile OEM balanced scorecard position.

- Suppliers Management - Building and managing relationships with third-party suppliers to ensure adherence to service-level agreements.

- OEM Relations - Developing strategic partnerships with manufacturers at all levels, aligning our teams drive and focus to deliver top quartile network performance.

- Compliance and Safety - Maintaining the highest standards of compliance, Health and Safety, and adherence to all Group policies.

- Outsourced Call Centre Relationship and Performance Management - Manage the performance of the groups outsourced Call Centre ensuring they meet agreed monthly KPIs.

Who are we Looking For :

This role is ideal for an experienced aftersales leader-perhaps a Senior/Divisional/Head of Aftersales or a General Manager in a multi-site franchise-who has a record of leading meaningful change. You'll be commercially savvy, results-driven, and ready to lead in a customer-focused, fast-paced environment.

Why Join Pentagon Motor Group?

This is a chance to join the Main Board of Pentagon Motor Group and to help shape the future of our aftersales department within a forward-thinking senior team & organisation that values innovation, quality service,, teamwork, and its people. If you're ready to make a significant impact, we'd love to hear from you!

Ready to take the next step in your career?

Apply today to join us at Pentagon Motor Group!