IT Technician Skills Bootcamp Placement programme - Desk Side Support EngineerReceive a guaranteed interview with a global leader in new technologies!Our Skills Bootcamps in IT Technician will give you all the technical skills needed to start your first IT role, or to help you progress into a IT apprenticeship. Upon completion of this programme, you will receive a guaranteed interview with one of our top employers in the region.What you will learnThe 12 week programme will build technical knowledge and hands-on skills needed to start your career. This will include;* CompTIA A+* Microsoft 365* Soft skills including communication skillsYou will also gain a certificate of completion, the opportunity to gain globally recognised vendor exams and being able to use official CompTIA labs.EligibilityOur IT Technician Skills Bootcamps are available to all adults, regardless of prior attainment aged 19+. Applicants must;* Living in the North East Mayoral Combined Authority region. I.e. Darlington, Durham, Gateshead, Newcastle or Sunderland,* Be employed, self-employed, career changers, returners to work or unemployed within the last 12 months.* Have access to a reliable internet connection with a PC/ Laptop.* Have the right to live and work in the UK.What to expect after completing the programmeUpon completion of the programme, you will receive a guaranteed interview with one of our employers, who are currently looking to hire a Desk Side Support Engineer. Position overviewAs a Desk Side Support Engineer, you will be based within the Workplace Service Centre providing 1st line technical support. Ensuring that workplace problems are resolved quickly, allowing colleagues to focus on their own roles.Responsibilities* Provide a single point of contact to internal colleagues reporting IT-related incidents.* Diagnose and resolve technical issues at the first level to minimise downtime for colleagues* Obtain both technical information and business impact to enable support teams to resolve incidents effectively.* Excellent ability to troubleshoot and problem solveBenefits* An inclusive workplace* Excellent package: solid basic and company benefits* Hybrid working in line with role requirements* Career development and life-long learning opportunitiesApply now to Just IT and we will review your application. If you are suitable for this role we will be in contact to discuss this opportunity.Please note that this is a training programme delivered by Just IT.