An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.

The successful candidate will be solutions driven and comfortable working in a fast paced environment dealing with a high volume of calls, and corresponding with customers in an efficient manner.

Key Responsibilities:

• Making & taking calls to & from customers to establish reasons for non-payment
• Offering payment solutions to customers in order to restore non-paying customers to good book
• Negotiate agreeable repayment terms in accordance with FCA principals of TCF
• Quickly identify vulnerable individuals and escalate these cases with our special support team
• Quickly identifying cases that require escalation to our Insolvencies team where appropriate

Key Requirements:

• A confident communicator with strong verbal communication skills

• Confident and resilient due to high volumes
• Capable of thinking laterally and proactively
• Persuasive, persistent and self-motivated
• Hard working and a highly collaborative to help the team to achieve team targets
• Professional with excellent customer care skills, ensuring the client is the core focus
• Adaptable to different clients
• Able to learn quickly and to work to deadlines
• Strong numerical skills
• Understanding of lease and asset finance
• Knowledge of Consumer Credit Act and other regulatory requirements
• AML /KYC requirements
• Analytical skills
• Ability to negotiate the best outcome and make decisions
• Ability to identify build and maintain strong relationships and communicate with key interfaces

In return you can expect a competitive basic salary up to £35,000, plus bonus and a range of additional benefits.