Customer Services Advisor

Our well-established client based in Colchester are currently looking for a Customer Services advisor to join their team on a permanent basis. This is an excellent opportunity for an individual to gain knowledge of this specialist area. A salary of £24,000 - £25,000 is on offer.

What does the role entail?

As Customer Services advisor you will be carrying out day to day tasks such as:

• Respond to customer inquiries via phone, email, and chat
• Provide product information and assistance
• Process orders and returns efficiently
• Resolve customer complaints in a professional manner
• Collaborate with internal teams to ensure customer needs are met

What skills will you have?

To become a Customer Services Advisor, you must meet the below requirements:

• Excellent communication skills, both verbal and written
• Strong customer service orientation and Strong Customer Service Ethics
• Ability to work well in a team environment
• Problem-solving skills and ability to handle customer inquiries effectively
• Attention to detail and accuracy in data entry
• Proficiency in using customer service software and tools
• Ability to multitask and prioritize workload
• Previous experience in a customer service role preferred
• Flexibility to work in shifts or weekends as required

What is on offer?

This is a great opportunity for a passionate customer focused individual with excellent communication skills and a passion for helping others where you will have the opportunity to grow and develop your career. A competitive salary of £24,000 - £25,000 is on offer plus a variety of other benefits and perks. Hybrid working will be available post training, one day a week from home the rest onsite.

How to apply

To be considered for this Customer Services Advisor please click apply now.