Assistant Claims Manager - Marine & Aviation.

Roles Purpose

• To ensure delivery of the Claims Service is carried out in a way that fully meets customer expectations, both through direct claims handling and that provided service suppliers.
• To assist the Head of Marine & Aviation Claims in the delivery of Claims Service through management of claims issues arising from designated books of business and development of nominated client relationships.
• Accountable for delivery of service to support the brand, assisting in maintaining a strong market-leading team.

Role Responsibilities

• Delivery, through personal ownership and via the team of a first-class service to all customers.
• Management of a portfolio of claims, primarily of a more complex nature. This may be achieved through personal ownership, working with a more experienced colleague or by oversight of Senior Claims Adjusters and/or Claims Adjusters.
• Ensuring that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers.
• Setting and monitoring of team members’ appraisals and objectives to support delivery of the Claims Business Plan to include personal training and development.
• Assisting the Head of Marine & Aviation Claims in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s.
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Ensuring fair customer outcomes & commerciality when decision making in line with the company values.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
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  • To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
• Championing the company values and work in accordance with the organizational behaviours.
• To be aware of and comply with the relevant rules and regulations in relation to financial crime & conduct

Technical Requirements

• General Marine & Aviation Insurance Market background.
• Extensive experience handling Marine & Aviation claims in the Lloyd's market.
• ACII desirable.
• Experience in management and mentoring.
• Depth and breadth of knowledge of the London Market.
• Understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF.
• Good communication and customer service skills.