Job Title: Customer Support Administrator

About Our Client:

Our client is a dynamic e-commerce business specialising in the retail of electrical components and accessories. With an expanding customer base and a commitment to providing top-notch customer service, they are seeking a Customer Support Administrator to join their team.

Benefits & Perks:

• Competitive salary of £28,000 - £30,000 per annum
• Group Life Assurance and Health Cash Plan
• 10% Employer Pension Contribution
• 25 days holiday, plus bank holidays
• Discretionary annual bonus
• Free car parking
• Casual dress code
• Friendly working environment

Responsibilities and Duties:

• Answer customer support enquiries via telephone, email, and chat
• Chase delivery issues with couriers
• Manage amendments to customer orders
• Handle product returns and warranty issues
• Process refunds
• Provide pre-sales product advice and answer technical queries
• Recommend products and advise on suitability
• Take customer orders and process card payments via phone
• Prepare quotations and invoices

Person Specification:

• GSCE in English and Maths
• Strong communication skills and confidence when talking with customers
• Ability to grasp technical details and concepts
• Conscientious, professional, and able to integrate well into a small team
• Customer-centred and solution-driven approach
• Proficient in MS Office suite of products

Experience:

• Technical sales or technical product support experience is beneficial
• Background in electrical-based industry would be advantageous

Due to the location, you must be able to drive and have your own transport.

This is an excellent opportunity for a forward-thinking individual who enjoys working in a varied role. Join our client's team and be part of their exciting journey as they continue to grow and provide exceptional customer service in the electrical industry.

Apply with your updated CV via this job site or contact Adecco Aylesbury today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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