Process Optimisation Manager

Leatherhead, Surrey

Why work for us?

You’re strategic, analytical and have an eye for detail in processes, identifying inefficiencies and facilitating the development of solutions.  You have a track record of achieving measurable results through implementing Lean Six Sigma. 

It’s an exciting time to join us and bring your expertise as we enhance our digital offerings, continue growing and continue to develop  within existing and new markets.

• Competitive salary of between £60,000 to £70,000 per annum dependent on experience
• A workplace pension scheme
• Hybrid working, with collaborative days in our Leatherhead office
• 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata)
• Private health and dental cover
• Support and investment in your personal development
• 24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £4.5 billion to over 2.5 million customers through a network of almost three thousand partners- and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.5 and a Silver Sustainability medal.

The Role

This is an exciting time of growth for us, and we are hiring a Process Optimisation Manager to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

Reporting to the Head of Operational Excellence, you’ll facilitate cross-functional team in analysing processes, identifying inefficiencies and developing solutions, using Lean Six Sigma principles and tools to drive improvements.

You will also:

- Conduct root cause analysis to identify areas for improvement, integrate initiatives with risk management strategies and analyse data to measure the effectiveness of implemented changes.

- Develop and implement strategies to ensure the smooth adoption of new processes and minimise disruption during transition.

- Redesign processes, proposing and implementing solutions that align with business goals and customer needs.

- Evaluate automation opportunities, leveraging technology solutions to streamline processes and monitoring the effectiveness of any tools.

- Drive a culture of continuous improvement, encouraging individuals to spot trends and improvements.

- Work collaboratively with the wider Operational Excellence and Customer and Partner experience teams.

Who we are looking for

If you’re an individual who thrives in a fast-paced environment, are able to work collaboratively with others and are looking to make a difference, this is a brilliant opportunity to advance your career to the next level with our sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be successful as our Process Optimisation Manager you will already have experience in process optimisation, operations or business management, with a proven track record of successfully implementing Lean Six Sigma projects.

- You’ll be familiar with Total Quality Management process evaluation techniques.

- You’re able to work collaboratively and manage cross functional project teams.

- You have effective project management skills and experience in leading process optimisation projects.

- You can work effectively at all levels, adapting your communication style to your audience.

- You are able to analyse data and draw insights from it.

It would be ideal if you hold a Six Sigma certification.

We are committed to providing reasonable adjustments or accommodations for applicants, so if you need assistance or support during the recruitment process, please let us know on the application form or by sending an email to .

If you are made an offer of employment you will be required to prove your eligibility to work in the UK before you start work. You must reside in the UK from the start date of this role; unfortunately we are unable to provide visa sponsorship at this time.

To ensure you can work from home efficiently you will be asked to provide your internet speed at the application stage.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. We are open to part-time working and job share.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. To view our Privacy Notice please go to: https://Recruitment-privacy-notice

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you’re in a job share just apply as a pair. We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

We are not engaging agency support for this role and respectfully ask that agencies do not submit unsolicited candidate details to Premium Credit Limited in relation to this role.