Customer Service Advisor / Yard Person

We are looking for an experienced Customer Service Advisor / Yard Person to join us to be a key team player responsible for all of our customers needs and to deliver outstanding customer experience.

Temp to perm

£11.87, increasing to £12.50

40.5 hours per week

Monday to Friday

Role & Responsibilities

Handles requests from customers in a local site/depot or branch environment. Includes new account andpricing set up, order entry and queries and internal communication with operations and sales teams
Take and process sales orders from customers
Raises manual notes for permitted scenarios and updates Manual Log
Raises credit notes adhering to the credit note request procedure
Takes payments from customers and reconciles banking for gas (and equipment, if applicable)
Calculates commission payments to agents and makes adjustments to cylinder holdings
Completes manual template to create Proforma Invoices as required
Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
Develops and maintains knowledge of products, services and systems as required
Identifies sales opportunities for referral to the sales team
Develop strong long term relationships with customers and agents to fully understand their needs
Provides proactive service to select customers based on outbound contact
Manages work within KPI / target framework to optimise customer experience and productivity
Serve and engage with customers at the counter
Process cash and card payments over the counter securely and responsibly
Be instrumental in accurate and timely stock counts
Listen to and resolve customers' complaints regarding products or services
Delivering goods to customers using dedicated delivery van
Movement of cylinders in the yard as & when required
Picking & packing of products in the warehouse as & when required

If this vacancy is of interest to you, apply now and a member of our resourcing team will be in touch. 

Alternatively you can send your CV directly to (url removed)