Customer Account Manager

About the Role:Our client, a rapidly growing organisation, is seeking a proactive and organised Customer Account Manager to oversee key customer accounts and deliver exceptional service. You will be responsible for managing day-to-day operations, ensuring customer satisfaction, and building strong relationships with clients.

Key Responsibilities:

• Take ownership of individual customer accounts, managing daily activities and ensuring seamless service delivery.
• Monitor and provide up-to-date reports on service levels and performance metrics, ensuring high customer satisfaction.
• Collaborate with internal teams to ensure smooth operations and timely responses to customer needs.
• Accurately manage invoicing, ensuring all relevant charges are processed in a timely manner.
• Proactively communicate with customers, addressing any queries or concerns efficiently and professionally.
• Attend internal and client meetings to provide insights and strengthen relationships.
• Identify and resolve issues quickly, prioritising tasks to ensure minimal disruption to service.
• Maintain awareness of any potential risks and escalate concerns when necessary.

Requirements:

• Minimum 1 year of experience in a customer service or account management role is desirable but not essential.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Strong attention to detail and ability to manage multiple accounts efficiently.
• Problem-solving skills, with the ability to think creatively and offer solutions.
• Availability to work occasional weekends (up to 4-5 times per year).
• Proficiency in Microsoft Office and other business management systems.

Why Join Us?Be part of a supportive and professional team that values collaboration and exceptional customer service. This is an exciting opportunity to grow with a thriving company and make a meaningful impact on client success

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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