Job Type: Full-time - Temporary

Job Purpose: To provide administrative support to the Admin Manager and wider Operations Team, delivering an exceptional level of service to both external and internal customers.

Key Accountabilities:

Customer Service:

* Handle telephone calls, mail, and email requests professionally and promptly.

* Update customer portals with necessary documentation post-service.

* Complete daily reports.

* Print and scan required documentation.

Operation Support:

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Send accurate remedial quotes to clients.

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Input data to compile daily/monthly reports.

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Support the Admin Team in submitting payment applications and invoicing information.

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Assist in processing engineers' expense claims.

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Maintain electronic and paper files accurately.

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Assist in creating job packs, including Site Diary, Specification, RAMS, and drawings.

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Log information from returned Job Packs.

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Monitor staff holidays and sickness and inform relevant managers.

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Distribute PPE and workwear to engineers with recorded signatures.

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Track and log Variation Orders, Cancelled Orders, and Overtime Requests.

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Carry out additional tasks as directed by management to maintain performance, efficiency, and customer service within the division.

Job Context / Key Challenges:

* Provide critical support to the sales and operational functions within the Electrical Testing Division.

* Ensure accurate, timely quotations and professional delivery of works.

* Process and submit payment applications and invoicing information promptly to avoid payment delays.

Role Dimensions:

* No direct reports

* Interfaces with internal and external customers and clients

* Supports both operational personnel and staff colleagues

Person Profile:

* Proven experience in a similar role, preferably within a related industry with field-based personnel and national customers.

* Strong IT skills, including MS Outlook, Word, and Excel.

* Excellent communication and organisational skills with proven accuracy in information and systems maintenance.

* Good attention to detail.

* Professional, customer-focused manner, proactively supporting colleagues.

Organisation Structure:

* Part of a small, busy divisional team based in Castleford and other locations in the UK.

* Reports to the Operations Director but supports the entire operational team both within the branch and in the field