Our client, a leading luxury skincare brand, is renowned for pioneering products that deliver clinical-level results combined with a sophisticated, opulent experience is looking for a Beauty Advisor to join theyr Luxury in their prestigious and iconic department store Counter.

Your key responsibilities are;

Client Relationships

· Deliver a positive and pro-active customer experience by listening to their needs and offering a bespoke experience which exceeds their expectations

· Build strong working relationships with floor managers

· Build strong relationships with a wide-ranging client base,

· Provide expert product knowledge by utilising all training materials and brand tools to understand key features, benefits and ingredients

· Regularly update clients with new product information, new launches or promotions taking place in store

· Act as a brand ambassador

Strategy and Commercial Awareness

· Liaise with team members, customers, and floor managers on a daily basis to be able to form strategic plans for the future

· Deliver daily, weekly, and monthly reports to the Area & Business manager

· Ensure correct stock levels are maintained and strategically planned

· Hold a high-level understanding of the industry structure, trends and initiatives, developing a working knowledge of best practices

· Strategically plan and manage relationships with key stakeholders from within the department stores

· Be aware of your biggest competitors

Delivery

· Full ownership and responsibility of running the smooth operation of retail

· Drive sales through delivery of personal targets

· Drive store sales targets. Break the targets down into daily/weekly targets for each team member to work towards and hit

· Act as an ambassador and role model of the skincare brand.

· Ensure every customer leaves with a positive impression of the brand

· Ensure all reporting and administrative tasks are completed accurately and on time by the relevant team members and that they are trained to perform these responsibitlies properly

· Actively promoti treatments and making bookings where required

· Liaise with the Area & Business Manager to ensure that the counter and the Skincare Specialists have all the equipment and products they need

· Ensure that all treatments are carried out professionally, in the correct time and to the highest standard

Business Development

· Proactive in looking for opportunities to promote, develop and grow the business through events, new clients or updating customer cards

· Develop and maintain key business relationships with current and prospective customers/clients

· Research sources for developing prospective customers

· Understand key trends and competitors

· Continuously develop your knowledge of skincare best practice and share this knowledge with the team

· Build an understanding and awareness of wider business targets and the teams contribution

· Train the team every six months on upcoming new products and services

People

· Coordinate the team to ensure a consistent high-level service is being provided

· Ensure that the team is informed, inspired, and effectively led

· Supervise the Sales & Skincare Specialists ensuring the counter is always fully functionable

· Onboard new team members

· Support and co-ordinate the training of the team

· Alongside the Area & Business Manager, actively strive to develop the team by continuously monitoring and assessing performance

· Promote a positive, honest, and inclusive working environment while making sure team members are motivated and inspired

Undertake any other task, deemed to be appropriate to this role, as directed by a member of the Management Team or Board.

WHAT YOU NEED TO KNOW

The Account Manager is expected to have the following skills and knowledge:

· Previous experience providing a luxury service

· Beauty Therapy Qualification

· Able to engage and inspire our customers through active listening, relationship building and expert product knowledge

· Passion for Skincare and customer service

· Strong interpersonal and communication skills

· Experience in building successful relationships & rapidly earning client trust

· Ability to engage and inspire customers through active listening, relationship building and expert product knowledge

· Enthusiastic, self-motivated, and driven

· Willing to adapt and take on new challenges

· Ability to think strategically and to lead

· Use your own initiative