Front of House - Coworking Industry

Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Receptionist. Customer-Facing. Front of House.

Salary: £28,000 plus a discretionary yearly bonus

Working Days: Monday to Friday, 08:30 - 17:30

Location: Chiswick, West London

Our client is a flexible workspace provider that offers smart, professional office spaces with a modern design aesthetic and boutique concierge-style services, allowing businesses and entrepreneurs the flexibility to grow in a diverse, engaged community.

The company is searching for a Front of House professional to support daily operations and enhance the member experience within a flexible workspace. This role is key in delivering exceptional customer service, fostering a connected community, and maintaining high workspace standards.

Responsibilities include greeting visitors, assisting with workspace tours, managing day-to-day member requests, and supporting sales efforts by showcasing available spaces. The role also involves organising networking events, creating community-focused content, and helping to ensure a welcoming and well-maintained environment that aligns with brand standards.

Responsibilities:

• Serve as the primary point of contact at reception, delivering a high standard of customer service and ensuring the workspace is welcoming and professionally presented.

• Engage with current and potential members to build strong community connections, addressing any needs and fostering a supportive environment.

• Support workspace tours for prospective members and assist with sales by promoting additional services and space features.

• Plan and host networking and social events to strengthen member relationships and attract potential clients, contributing to a vibrant community culture.

• Work with the Community Manager to ensure smooth transitions for new members, oversee workspace upkeep, and recommend improvements to enhance the environment.

Desired Experience:

• Strong background in customer service, ideally in a reception, hospitality, or community-focused role, with a focus on providing a high level of client care.

• Excellent communication and interpersonal skills, with the ability to engage positively with a diverse community and build lasting relationships.

• Organisational skills with attention to detail, capable of managing daily tasks efficiently and maintaining a welcoming and well-presented environment.

• Ability to assist with sales-related tasks, including workspace tours and promoting additional services, demonstrating a proactive approach to member engagement.

• Flexible team player with a positive attitude, ready to support both individual responsibilities and overall team goals, including event support and occasional administrative duties.