In ISS we create places that work, think and give. You will form a key part of this placemaking culture, driving the customer touchpoint journey, as an ambassador of exceptional workplace experience for both the client and ISS.

Within the position of Workplace Manager, your role will be responsible for the management of the workplace experience team, curating a workplace environment that increases well-being, productivity and enhances company culture that our end users want to be a part of. Actively seeking opportunities to improve onsite service experience and deploy new initiatives in line with the ISS Global Strategy.

Key Responsibilities:

• Own the touchpoint journey and user centric concepts
• Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
• Engage with all key stakeholders so as to ensure a collaborative and efficient approach and a swift response to all service requests
• To ensure the team deal with all business user/client requests and enquiries exceeding expectations in all areas of the operations
• As a brand ambassador for ISS and the client, you will be responsible in ensuring that all client site procedures and standards are met
• To focus on curated experience and drive the agenda for our end users and customer
• To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement.
• Continuously engage with your team via monthly one to ones and yearly appraisals
• Compile and plan the team’s rotas to enable us to manage the workplace experience and ensuring we have cover for all touchpoints at all times
• To oversee the workplace team providing seamless and effective delivery of all services lines to include; meeting room and visitor management , hospitality, switchboard , housekeeping, supplier management, M&E and Service Desk
• To complete regular auditing of service standards to ensure service levels are met and creation of performance reports
• Support the onboarding of new employees, inducting them to the workplace
• Overseeing all incoming and outgoing office moves and changes

Experience:

• Experience in leading or managing a team
• Relevant corporate / office / cleaning & customer service experience
• Excellent communication skills
• Good time management
• Ability to seek out opportunities for continuous improvement and change
• Good relationship and stakeholder management
• Ability to work on own initiative and as part of a team
• Motivated, committed and flexible