Customer Support AdvisorThatcham/Hybrid£15 per hourFull Time Contract

Novax Recruitment is actively seeking a Customer Support Advisor based in Thatcham on a hybrid basis. This is an ongoing contract working full time hours.

The job:

• Provide transactional administration support to resolve customer queries through the Customer Service Management Centre.
• Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner.
• Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress.
• Work to KPI's and SLA's to deliver responses in a professional manner.
• Escalate any complaints as necessary, signposting to other services the client offers.

The candidate:

• Experience in customer services essential
• Experience handling a large number of incoming calls and emails
• Experience within housing sector preferred

How to apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on