Job Title: Complaints Review Officer

Location: Whitechapel, London. The office is opposite Whitechapel Underground station

Working Pattern: Monday to Friday, role is hybrid and requires being in the office 2 days a week, 3 days at home

Pay Rate: £23.48 per hour PAYE or £30.81 per hour Umbrella

We are currently recruiting for a Complaints Officer on behalf of our public sector client based in East London.

The role is to ensure residents are provided a fair and thorough review of their complaints at the point of escalating to Stage 2 of the complaints process.

The successful applicant will have previous experience reviewing and responding to housing complaints, ideally within a public sector organisation.

Drafting high quality responses, identifying learning and working with services to prevent cases escalating to the Housing Ombudsman service
Lead on investigating and responding to complex stage 2 complaints, high profile ME's and ombudsman cases
Work with relevant services to ensure orders from the Housing Ombudsman are actioned in a timely manner and evidence is provided where required. This includes processing of compensation payments in line with the council's financial regulations

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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