Meridian Business Support are currently working with a Social housing Contractor in Greater Manchester who are looking to recruit a Tenant Liaison Officer.

The successful candidate will work with the Site manager in providing support to ensure they have a positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programs.

Responsibilities

Generate and distribute relevant pre-works correspondence to residents before the works begin, including introduction letters; Getting to Know You letters; intro leaflets; 14 day notices; 7 day notices; 48/24 hour notice.
Carry out tenant inductions and pre-works/“getting to know you” surveys prior to work commencing in homes and pass relevant information to site management teams.
Carry out choice events/individual consultation with tenants regarding future work, and coordinate tenant's choices as appropriate to scheme, as required
Record and monitor no access, reporting three times no access to client.
Record and monitor refusals. Ensure relevant forms completed .
Agree appropriate liaison and future access arrangements with residents.For more information on the role please apply or send your CV direct to (url removed)