Call Centre Agent - Hourly Rate: £15.28 (PAYE)
- Location: Reading
- Job Type: Contract (3-6 months)
- Start Date: ASAP
We are seeking a Call Centre Agent to join our housing team within a local authority. This role involves working on our Housing Repairs line and is ideal for someone with experience in a call centre environment, particularly within a Housing Association or Local Authority, or as a Works Planner for utility companies. This is a hybrid role, offering the flexibility of working from home with an average of 2 days per week in the office, although initial onboarding will require more frequent office attendance.
Day-to-day of the role: - Handle incoming calls regarding housing repairs, providing excellent customer service.
- Log repair requests accurately and efficiently in the system.
- Liaise with housing residents, contractors, and internal teams to coordinate repair works.
- Follow up on repair requests to ensure timely resolution and customer satisfaction.
- Maintain up-to-date knowledge of housing policies and procedures to provide accurate information.
- Assist in the management of the call queue to ensure a smooth workflow.
Required Skills & Qualifications: - Previous experience in a call centre role, ideally within a Housing Association, Local Authority, or related field.
- Excellent communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Proficient in using computer systems and databases.
- Strong organisational skills and the ability to multitask.
- Flexibility to adapt to a hybrid working model.
Benefits: - Competitive hourly rate.
- Hybrid working model with flexibility.
- Opportunity to contribute to the community through your work.
- Supportive team environment.
To apply for this Call Centre Agent position, please submit your CV and cover letter detailing your relevant experience and your availability for an ASAP start.
