Job Overview:

We are working with a well-established plant hire company that is seeking a highly organised and customer-focused Aftersales Coordinator to join their Service Department. This is an excellent opportunity for someone with experience in hydraulic spares or a similar technical environment to take on a key role within the business.

The successful candidate will be responsible for managing aftersales enquiries, coordinating spare parts sales, and supporting customers with breakdowns. This role requires a proactive individual with strong communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.

Key Responsibilities:

Spares Sales:

Handle internal spares enquiries and those from the sister company.
Identify customer needs and provide accurate information on parts and availability.
Process orders and ensure timely delivery of parts.

Customer Support:

Act as the first point of contact for customer breakdowns, providing efficient solutions and coordinating repairs.
Build strong relationships with customers by delivering excellent service.

Logistics and Stock Control:

Arrange courier labels and track deliveries.
Complete daily stock maintenance forms to ensure accurate inventory management.
Assist with store operations, including preparing orders during busy periods.

Customer Interaction:

Be the first point of contact for walk-in customers, handling enquiries professionally and efficiently.
Offer product advice and support to ensure customer satisfaction.

Key Skills and Experience:

Experience in an aftersales, parts, or service-related role within plant hire, construction, or similar industries.
Background in hydraulic spares is highly desirable, but candidates with transferable skills will also be considered.
Strong organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
Excellent communication and customer service skills with a proactive and solution-focused approach.
Competent with computer systems and order processing software.
Strong attention to detail and ability to work accurately under pressure.

Qualifications:

No formal qualifications are essential, but a background in hydraulic spares, plant hire, or a related industry is advantageous.

What's on Offer:

Competitive salary (£30,000 - £32,000) based on experience.
Full-time, permanent position with opportunities for career development.
Supportive working environment within a growing company.
Regular working hours with a structured Saturday rota