Our client is seeking a dedicated and reliable Administration Assistant to support our Customer Care team for an 8-month contract. The right candidate will play an important role in ensuring customer satisfaction contributing to the overall success of the company.
Company Benefits:
* Comprehensive Benefits Package: Including health insurance, pension, and more.
* Hybrid
* Company social gatherings
* Extra leave days
* Parking on-site
Key Responsibilities:
* Manage and resolve customer complaints, queries, and feedback via phone, email, and written correspondence, ensuring accurate logging in the company's CRM.
* Collaborate with the customer care team to address issues and identify trends.
* Work with suppliers and factories to resolve complaints and incidents.
* Assist in analysing customer feedback, preparing reports, and contributing to the monthly Customer Care report.
Experience and Skills Requirements
* A proactive individual with a positive mindset
* Dedicated to meeting the needs of customers and consumers
* Strong time-management skills to meet deadlines and handle multiple tasks efficiently.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been