Main Responsibilities:

* Managing Product Development, ensuring all projects are managed and that project timelines are managed.

* Ensure new products meet client expectations and that products are tested prior to release.

* Liaise with internal & external stakeholders to ensure that expectations are managed and met.

* Reviewing departmental and divisional KPIs and ensuring that all areas of the department are working in line with expectations.

* Managing the coordination team and ensuring that all deliveries and collections are scheduled efficiently, and all required documentation is received and processed correctly.

* Ensure all Health & Safety Requirements are met.

* Ensure that the department works in line with audit requirements.

* Identify future opportunities for growth within the department.

* Working with the Engineering Manager to ensure that the fixed installations division works efficiently. Manage targets to ensure year-on-year growth.

* Managing relationships with clients.

* Monitoring & managing the development of all members within your department.

* Checking equipment is to standard and available.

* You will be part of the Duty Manager Roster, where you may have to provide second line support to engineers.

* Assisting the Business Development team.

* Allocating time to complete administrative duties to a high standard.

* Manage and conduct recruitment for the department, alongside HR, when required.

What We Expect of You:

* Experience of working with CCTV Towers & the security hire market.

* Unmatched customer service acumen

* Proficient in high-level report writing

* Capability to work in a team or independently

* Ability to work under pressure

* Be able to project manage.

* Experience with technology-based fire and security systems

* Strong communication skills

* Administrative skills

* Ability to adhere to client-specific standards and procedures

* Compliance with Health and Safety and adequate reporting of any concerns

* High level of mentoring provided to the Technology team