Job Title: IT System Trainer & Support Analyst

Employment Type: Permanent

Location: West Yorkshire, UK (with international travel)

Salary: Up to £80,000 per annum + benefits

About the Role

Our client is looking for an experienced IT System Trainer & Support Analyst to enhance system adoption and provide technical support across the organisation. This role combines training delivery with hands-on IT support, ensuring employees are equipped with the knowledge to use internal systems effectively while resolving technical issues as they arise. The ideal candidate will be an excellent communicator with a strong technical foundation and a passion for user engagement.

Key Responsibilities:

• Design and deliver structured training sessions for internal users on various IT systems and software
• Develop user-friendly guides, instructional materials, and documentation to support training initiatives
• Provide first-line technical support, troubleshooting issues and escalating complex problems where necessary
• Work closely with IT teams to identify recurring challenges and implement improvements to system usability
• Gather feedback from employees to refine training programs and enhance overall user experience
• Maintain detailed records of training sessions, support requests, and common technical issues

Skills & Experience:

Required:

• Minimum two years’ experience in IT training or support roles
• Strong understanding of IT infrastructure, software applications, and troubleshooting techniques
• Ability to deliver both one-on-one coaching and group training sessions
• Excellent verbal and written communication skills, with the ability to simplify technical concepts
• Experience using helpdesk ticketing systems and knowledge base management

Preferred:

• Familiarity with CRM platforms, ERP systems, or document management tools
• Experience working with BI reporting tools.
• Proficiency in French would be beneficial