We are seeking a flexible and well organised Biblins Centre Administrator to to join our small friendly team to celebrate and support young people to tell the story of Woodcraft Folk during its centenary year based at Biblins Youth Campsite, Herefordshire. You'll join us on a part-time, permanent basis and in return, you will receive a competitive salary of £22,208 to £25,249 pro rata. You will work on an annualised hours basis on average 10 hours per week, varying throughout the season from 5 hours to 15 hours per week. Peak season is usually May-August.

About the role of Biblins Centre Administrator

As our Biblins Centre Administrator, you will support Biblins Youth Campsite to effectively and efficiently manage all aspects of booking administration, providing excellent customer care from enquiries, throughout the booking process, final invoice and all customer communication.

We are looking for a flexible and well organised individual who is both happy dealing with people and computers. You will be responsible for responding to booking enquiries, issuing invoices, reconciling payments and chasing debtors. In the peak season you will also support a team of volunteer wardens as part of our on site reception team. During quieter periods you will support the site's social media and general promotional activities.

Benefits include:

• Flexible working, including some home based work
• Up to 5% pension contribution
• Employee Assistance Programme
• All equipment and training will be provided
• Working in an area of natural beauty
• Supporting children and young people to have fun, laugh and engage in outdoor adventures

As ourBiblins Centre Administrator your responsibilities will include:

Centres bookings

• Use our online booking system to confirm bookings, issue invoices, chase payments and send joining instructions
• Liaise with the online booking system provider to ensure the system continues to meet our needs
• Respond to all booking enquiries, forwarding technical enquiries to the Centre Manager or Activities Co-ordinator when necessary
• Maintain a register of customers in-keeping with GDPR guidance
• Undertake reception duties when required, welcoming guests on to site

Centres administration

• Support the Finance Administrator in processing and reconciling invoices
• Produce occupancy, bookings and income reports for the Centre Manager and Senior Management Team as required
• Some event co-ordination; promotion, taking bookings and payments as required
• Distribute customer satisfaction surveys, collating responses for the Centre Manager and Senior Management Team

Centres communications

• Support the team with their social media, especially publicising opportunities to engage and any vacancies
• Update the centre websites and webpages
• Distribute communication and promotional material when required

Volunteer support

• Distribute volunteer recruitment material
• Maintain a record of all centre volunteers
• Process references and DBS applications for all centre volunteers
• Circulate communications to volunteers as required
• And any other tasks in keeping with the described job purpose and graded responsibilities as directed by their line manager.

What we are looking for in our Biblins Centre Administrator???????:

• Numeracy & literacy
• Experience using ITC systems to support efficient administration
• Experience keeping accurate records
• Experience managing email and online inquiries
• Effective communication, responding to customers positively and efficiently
• Efficient approach to managing work demands, dealing efficiently with requests from multiple customers
• Highly organised, motivated and focused
• Co-operative approach to working with colleagues
• Knowledge of ITC especially use of GoogleSuite and Word
• Commitment to the aims & principles of Woodcraft Folk

Screening Requirements:

• DBS Check
• References
• Right to Work

If you feel you have what it takes to become our Biblins Centre Administrator then click ‘Apply’ today and come and be part of our solution!