Fancy a change? Do you have excellent attention to detail? Excellent communication and people business skills?This is an exceptional role for a motivated and resilient individual with exceptional customer service skills to join this dynamic team as a Customer Retentions Specialist.They're a distinguished financial institution known for their unwavering commitment to excellence. With a legacy of success in the industry, they’re dedicated to delivering top-notch financial services.Key Skills Required: 

• 1 year or more Office Administration experience
• Strong communication skills with a confident phone manner
• Resilant and comfortable with a fast pace
• Ability to adapt and be flexible
• Solutions focused 
• Collaborative and a strong team player

Role Overview: You'll play a pivotal role in managing product change mortgage applications. Your responsibilities will include:

• Serving as the primary point of contact for queries related to product change mortgage applications.
• Delivering timely, accurate, and fitting responses to inquiries
• Collaborating with various internal departments and Mortgage Brokers to update them on case progress and resolve any arising queries.
• Proactively engaging with existing customers to bolster the product change pipeline and offer reminders about upcoming product expiration dates.
• Efficiently inputting, updating, and maintaining data across internal and external systems.
• Taking charge of managing applications and handling relevant tasks independently.
• Pursuing outstanding documentation, reports, and information necessary for application progression.
• Coordinating valuations and liaising with valuers to ensure seamless processes.
• Conducting final checks before application completion.

Requirements: While not mandatory, basic knowledge or experience in the mortgage/financial industry is advantageous.Location: Kings HillSalary: £25,500Hours: Monday – Friday, Full-timeAdditional information: Following probation -  1 day week from homeIf you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are driven to achieve results within deadlines, HELEN at ME Recruits would love to hear from you! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.