Debt Recovery Officer
Esher
Contract
£19.53 per hour
Our client is looking for an experienced Debt Recovery Officer.
About the role
You will be responsible for collecting debt for the Council.
The main purpose of the role:
Assist the Debt Recovery Officer with the collection of outstanding debt.
Specific duties and responsibilities
The postholder will provide the duties below in relation to three main areas namely, Local Taxation, Housing Benefits Overpayments and Sundry Debt Recovery. Progress through the grade for the bar (25) will be based on sufficient knowledge of each area.
The duties are:
* Control and reconciliation of the system.
* Provide assistance, advice and training (as required).
* Pursue the recovery of debts due in accordance with agreed procedures (Corporate Debt Policy).
* Responsible for responding to all customer enquiries, whether by email, phone or in person at reception and negotiating appropriate repayment arrangements.
* Responsible for working with external partner debt collection agency, ensuring prompt referral on ongoing liaison including Attachment of Earnings.
* Managing direct debits.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer