Coffee Field Service Engineer

Job Description:

Our client, a leading provider of commercial coffee machines, has built a strong reputation for delivering high-quality coffee solutions to businesses across various sectors, including hospitality, independent coffee shops, bars, and workplaces. With a commitment to innovation and excellence, they partner with top brands to offer exceptional products and services.

They are seeking a passionate and experienced Field Service Engineer. This role involves diagnosing, repairing, installing, and maintaining a range of commercial coffee machines. As the company enters a significant growth phase, this position offers an exciting opportunity to support the development of the Service Department. The company prides itself on its customer-centric approach, ensuring clients receive reliable support and tailored solutions to meet their coffee service needs.

Position: Field Service EngineerArea: Manchester and surrounding areas

Job Type:

• Full-time - Including Weekend cover (Rota - 1 in 4 weeks)
• Pay: On request
• Location: Northern - Manchester and surrounding areas

Benefits:

• Company Van
• Company Pension
• Extensive Training
• Opportunity to earn overtime
• Employee assistance program including financial & mental health support plus staff discounts
• Additional days holiday for your birthday (subject to length of service)
• Discretionary company bonus

Key Responsibilities:

• Install new commercial coffee machines and ensure they are set up correctly.
• Repair and maintain commercial coffee machines as needed.
• Conduct boiler inspections.
• Diagnose and fix issues to minimise future breakdowns and identify potential risks.
• Develop and maintain a strong knowledge of company products and machines.
• Accurately log jobs and complete required paperwork using the online system.
• Request and fit replacement parts when necessary, including processing warranty parts promptly.
• Provide excellent service aligned with the company's values and brand standards.
• Suggest ways to improve efficiency and reduce costs.
• Respond to customer inquiries politely and professionally.
• Collaborate with the Service/Technical Manager to support business growth and improvement.
• Follow all health and safety policies and standards.

Skills and Abilities:

• Experience working in a field-based commercial coffee Engineer's Role
• Experience of fixing a wide range of commercial coffee machines - including traditional espresso, coffee brewers, hot water boilers, bean to cup machines, and coffee grinders
• Excellent communication skills
• Competent using phones and laptops
• Genuine passion and interest for coffee and commercial coffee equipment
• Full UK Driving license
• PSSR Training preferred

If you're passionate about coffee and have the skills and experience we're looking for, we'd love to hear from you!M.

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