Bytes Technology Group is a leading provider of world-class IT solutions represented by Bytes Software Services and Phoenix Software, established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

PURPOSE OF JOB:

Bytes is a recognised FastTrack Accredited Partner for the Microsoft 365 stack. We support our customers through best practice advice and guidance to help them increase user adoption of their license entitlement.

Bytes are looking to expand their Fast Track team after yet another year of impressive growth. Bytes' collaborative and solution led approach means that our customers look to us to help them deliver and achieve.

The successful candidate will work as part of the Fast Track team to deliver Fast Track sessions for our customers.

The successful candidate will need to be comfortable in speaking and providing support to various technical staff members within Bytes customer base. The candidate will need to be able to qualify Fast Track opportunities, engage with customers for the Fast Track sessions, and deliver general consultancy around the Microsoft 365 platform.

KEY RESPONSIBILITIES:

* Have a good understanding of the Microsoft FastTrack program and the deliverables required to meet targets as outlined in the FastTrack Playbook

* Responsible for the delivery of kick off meetings with the customer; to understand their requirements and create a unique remediation plan with agreed target goals and timescale

* Identify other areas of opportunities for paid for consultancy services to aid their deployment (outside of the FastTrack program)

* Have regular cadence calls with the customer in line with the remediation plan to offer remote guidance, advice, and best practice methodologies - this could include customer guidance in the use of Wizards in the customer environment

* Engage with the Service Delivery team to collaborate on future services that we can deliver to customers

* Complete documentation pertaining to the delivery of the service and other teams

* Attend regular progress meetings with Bytes & Microsoft

* Keep up to date level of knowledge on Microsoft 365 stack and other relevant offers/services in order to deliver the best customer experience (technically and customer facing)

INDIVIDUAL RESPONSIBILITIES:

* Assigning licenses to end users

* Assigning roles for admins

* Enabling personal insights

* Configuration and administration of policies via Intune and Autopilot

* Configuration and administration of apps with Intune

* Provide application/Windows OS installation/configuration/patching as well as data reporting (application status, client health, etc) with Intune.

* Troubleshoot Intune software installation and configuration issues

* Run customer workshops for Teams

* Provide guidance on Teams Meetings and Platforms.

* Creating a modern communication site for Viva Connections.

* Branding of the SharePoint home site.

* Configuring a news framework (for example, news posts, audience targeting, an d Yammer integration).

* Configuring your SharePoint home site, global navigation, and app bar.

* Enabling the Viva Connections feed.

* Deploying the Viva Connections Teams app

* Configuring settings for the learning content sources.

* Configuring SharePoint as a learning content source.

* Deploying the Viva Learning Teams app.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

Educated to GCSE Level with minimum of A-C Grade in Math and English - Essential

Professional Qualifications

Microsoft 365 Fundamentals - Desirable
MS-100: Microsoft 365 Identity and Services - Desirable
MS-101: Microsoft 365 Mobility and Security - Desirable
MD-100: Windows Client - Desirable
MD-101: Managing Modern Desktops - Desirable

Years of Experience

1 year experience or similar customer service focused role - Essential