With over 25 years' experience, over 250 care homes, and six independent hospitals, Barchester is one of the UK's foremost care providers. Our mission is to provide the best possible person-centred care to elderly and vulnerable people, and we have an exciting opportunity for a Senior Business Analyst to join our IT Demand & Innovation Team to support this goal.
In this brand new position, you will provide high quality, outcome-focussed business analysis to our technology landscape, both business as usual and across our portfolio of complex change projects. You will play a pivotal role in driving business change by analysing, designing, and implementing innovative IT solutions that meet the evolving needs of our company.
The role demands a proactive individual with exceptional stakeholder management skills, who will be dedicated to building strong partnerships in order to deliver an exceptional service and ultimately help provide safe, effective, and premium care experience to residents.
This is a permanent, predominantly remote position with occasional travel across the UK, particularly to Inverness and London. We are offering an impressive rewards and benefits package, including:
Competitive starting salary c. £60-62,000 per annum
25 days annual leave, plus bank holidays
Flexible, remote working
Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Free access to medical specialists, who are available for a second opinion if you need to make a decision with confidence
Confidential and free access to counselling and legal services
Required experience and qualifications:
BCS International Diploma in Business Analysis
Minimum of 5 years' experience as a Senior Business Analyst, ideally within a technology healthcare, social care, or a similarly regulated industry
Experience of analysing business requirements and preparing user stories and detailed acceptance criteria
Experience defining end-to-end user journeys, workflows, and business processes, and translating business requirements into actionable technical specifications
Ability to work with and influence senior users within a rapidly changing business environment
Proficiency in business analysis tools and methodologies
Flexible to travel across the UK
Role and responsibilities:
Lead workshops with stakeholders to understand and document current processes, pain points, root cause analysis, and opportunities for improvement
Conduct detailed analysis of business processes and systems
Develop detailed "as-is" and "to-be" process maps, ensuring that proposed solutions align with organisational goals
Lead the business with end-to-end thinking to enable holistic view for digital transformation initiatives

Translate complex business needs into clear, concise, testable, and traceable functional and non-functional requirements
Identify and evaluate innovative IT solutions to support initiatives
Ensure that IT and innovation initiatives are delivered on time and within scope
Act as a liaison between business teams and technical teams to ensure successful communication and delivery
If you'd like to use your expertise in an organisation that provides the quality care you'd expect for your loved ones, this is an empowering and rewarding place to be. You'll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment.

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