Service Technician

* Luton, Bedfordshire

* Full Time - Permanent Role

* Salary - Competitive

Main responsibilities

* Providing technical support via phones

* Receive and manage incoming service requests and dispatch technical engineers, prioritising as necessary to meet the needs & requirements of different clients.

* Process technical engineer's callouts, via Salesforce, review of the technical engineer's documentation & assuring all requirements are met to then proceed with payment to the technical engineers.

* Management of all customer data, ensuring that all records are accurate & consistently updated.

* Answering queries related to technical faults, spare parts, documentation via a shared mailbox alongside own personal mailbox Supporting the Regional Technical Managers with in a variety of projects.

* Assisting the Regional Technical Managers in the Workshop and customer site visits.

* Working closely with the Customer Service team in arranging installations

* Maintaining a small amount of stock held at the office, ensuring the correct processes are followed and the stock system is accurate to that of physical stock held.

Experience and Skills

* Technically competent with previous hands-on fault diagnosis and repair experience of mechanical or electrical equipment.

* Technical support/help desk experience.

* Previous administrative experience

* Holding electrical and/or mechanical engineering qualification would be advantageous.

* Experienced in Microsoft Office

Personal Attributes

· Self-driven, independent personality with lots of enthusiasm and a desire to learn, grow and progress.

· Customer focused, with excellent interpersonal communication skills.

· Strong organisational and time management skills.

· Clear Attention to detail.

· Excellent analytical & problem-solving skills.

· Team player who will be able to work alone or as part of a successful technical support team