Housing Advice & Early Intervention Officer

Lewisham (Hybrid)

£23 per hour umbrella

Contract (3 months+)

The Role:

• To act as the first point of contact for clients and others presenting to the service.
• To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs.
• To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.
• To carry out holistic assessments of housing, health and social care needs, providing appropriate interventions and referrals, with the aim of minimising avoidable escalation to homelessness and use of higher level statutory and crisis service provision.
• To provide advice information and assistance in regards to housing options and services available.
• To coordinate referrals to other services where appropriate.
• To ensure that all client details are logged and updated accurately. To carry out administrative duties to ensure efficient service delivery.

The Candidate:

• Experience of working with vulnerable customers
• Experience of working within an outcome focused service
• Ability to focus on service priorities in a pressurised and high profile environment
• Ability to apply the principles of diversity and equality in service provision
• Knowledge of the support needs of vulnerable adults in housing need
• Knowledge of support services available to vulnerable adults
• Good Knowledge of the Homelessness Reduction Act 2017 (as amended)

How to Apply:

Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .