Are you a proven Quality Manager with strong customer management skills and a passion for driving improvements? This is a crucial role in a well-established manufacturing company that is undergoing positive transformation under new leadership.

Backed by a highly successful group, the business is assembling a new team to tackle key challenges and elevate its customer service and quality standards. This is an exciting opportunity to make a real impact and be part of a forward-thinking management team with strong long-term prospects.

The Role

As Quality Manager, you will be responsible for ensuring quality excellence across the business. You'll lead problem-solving initiatives, work closely with customers, and drive a proactive quality culture.

Key responsibilities include:

* Problem-solving and root cause analysis (RCA, non-conformance, corrective actions)

* Customer communication and management - ensuring customer satisfaction and swift issue resolution

* Auditing and compliance - maintaining ISO 9001 and other relevant standards

* Implementing quality processes - quarantine, CAPA (Corrective and Preventive Actions), and process improvements

* Collaborating with cross-functional teams - ensuring quality is at the heart of operations

What We're Looking For

* Proven Quality Manager from a manufacturing background

* Strong problem-solving expertise - root cause, corrective actions, non-conformance

* Experience managing customer quality issues and driving resolutions

* Knowledge of ISO 9001 auditing and compliance

* A proactive leader who thrives in challenging environments

This is a fantastic opportunity to join a company on an exciting journey of change. If you're a hands-on Quality Manager who loves problem-solving and improving standards, we want to hear from you!

To apply, please get in touch today