Copart's Customer Support Centre have a varied and engaging role and are where the journey begins for many insurance companies and their customers. The Customer Support Centre is responsible for completing an array of processes and services to our customers, from start to finish.

Our services include vehicle collection instructions, the processing of V5s, keys and documents, vehicle clearances, private plate management, finance marker removal, vehicle repatriations and our newly introduced Inventory Management Team.

The Customer Support Centre is at the heart of all communications between insurers, their customers and other departments within Copart, who handle approximately 5500 phone calls each week.

The Customer Support Centre Team Leader is integral to supporting our teammates to continue the high standard of customer service expected from our Customer Service Representatives. They will also contribute to the development and streamlining our processes as we strive towards change and growth to exceed industry standards.

Responsibilities Include:

• Managing and supporting teammates, including regular 1-1's and completing call audits to actively monitor customer service levels and provide constructive feedback where required.
• Consistently improving upon and delivering a customer experience to the highest standards to our internal and external customers, in line with Service Level Agreements.
• Ensuring that all data entry and administrative work is carried out accurately and in a timely manner.
• Be fully aware of cost-effective measures at all times and contributing ideas for further improvement.
• Building sustainable relationships through open and interactive communication with internal and external stakeholders.
• Managing daily reports and the distribution of workload across your dedicated team, ensuring that all SLA's are met and work is completed to a high standard.

What we need from you:

• Previous experience of working within a Customer Service environment
• A logical approach to working within a high pressure environment and be able to multi-task and prioritise own workload to ensure efficiency in service.
• An excellent customer service attitude, with the ability to identify customer needs, clarify information and provide suitable solutions
• Strong communication and interpersonal skills
• Excellent attention to detail
• A productive, efficient and dedicated team player, that's self-motivated and keen to learn and develop
• Strong computer literacy skills, particularly Microsoft Excel
• Accurate data entry
• Knowledge of GDPR
• Previous management experience and knowledge of the automotive/total loss industry would be an advantage, but are not essential

What we offer you in return:

• 23 days holiday plus bank holidays and an additional day per year to celebrate a special occasion to you
• A further paid day to volunteer for a charity of your choice
• Medicash Cover - look after you and your family by providing a range of positive health care benefits
• Contributory workplace pension plan
• Cycle to Work Scheme
• Life assurance cover
• Access to an exclusive deals and discounts website, saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home
• The ability to purchase shares in our successful global company at a discounted rate.