The Head of Telesales will lead a dynamic customer service team, focusing on elevating the client experience and driving sales growth. This role requires a strategic, hands-on leader with a strong track record in sales and team leadership.

You'll oversee two Northern-based teams, working between both sites, with your primary location in Manchester.

Client Details

The company is a well-established entity

The Head of Telesales will lead a dynamic customer service team, focusing on elevating the client experience and driving sales growth. This role requires a strategic, hands-on leader with a strong track record in sales and team leadership.

Description

This role offers an ideal first step into a Head of-level position for someone currently working in a sales-driven contact centre at management level.

• You'll be responsible for providing constructive and inspirational leadership to two direct reports at Team Lead level, driving a high-performance sales strategy to support business targets.
• Oversee the quality and performance of the pipeline delivered to field sales, ensuring strong alignment between teams.
• Foster a culture of success and continuous improvement, supporting day-to-day management to maintain high service levels.
• Develop and implement sales training programs to elevate team skills and performance within the telesales function.
• Monitor performance metrics and provide targeted feedback to promote continuous development and progression.
• Champion high retention, engagement, and growth across your teams, supporting all areas of people leadership, including performance management, absence, and career development.
• Collaborate closely with field sales counterparts to ensure seamless development and delivery of the sales offering from initial contact onward.
• Identify opportunities to expand the customer base and increase sales, aligning these efforts with organisational objectives.
• Manage operational costs within agreed budgets, ensuring financial efficiency in all areas.

This role is ideal for a hands-on leader eager to drive sales excellence and cultivate a thriving, high-performing team culture.

Profile

A successful Head of Telesales should have:

• A solid commercial leadership background within a contact centre operation
• Proven experience managing teams in a sales or outbound environment
• Flexibility to travel within the Northern region, at least twice per week
• Demonstrated leadership success in telesales or customer service settings
• Strong strategic thinking and problem-solving abilities
• Excellent communication and interpersonal skills
• A genuine passion for both sales and customer service

Job Offer

• An estimated salary range of £54,000 - £58,000 per annum.
• Bonus expected £30,000 per annum on top of base salary.
• A lively and growing environment.
• Cash rich and secure business environment.
• Opportunities for personal and professional development.
• An inclusive and supportive company culture.
• A challenging yet rewarding role in the B2B sector.
• A chance to lead and influence a large growing team and develop 2 managers with you on this journey.

We encourage all suitable candidates to apply for this exciting Head of Telesales opportunity.