My client is seeking a proactive and highly organised Team Leader to join their financial services global team based in Ipswich. This role will involve managing a dynamic team, ensuring efficient service delivery of the business. Main Responsibilities:

• Team Management: Oversee daily team activities, optimising resources and ensuring quality service delivery. Allocate work effectively and monitor team productivity to meet KPIs.
• Support and Development: Conduct one-to-ones and performance reviews, and ensure all team members have clear SMART objectives. Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
• Process Improvement: Maintain and improve internal processes, ensuring effective cross-team communication and documentation. Participate in cross-team meetings to enhance efficiency.
• Customer Relationships: Ensure all documentation is indexed accurately and distributed efficiently. Provide ongoing support to internal teams, acting on feedback to drive service improvements.

Required Skills and Experience:

• Strong organisational, leadership, and interpersonal skills.
• Ability to manage team productivity and prioritise tasks effectively.
• Excellent attention to detail and experience in a process-driven environment.
• Strong administrative and analytical skills with the ability to handle sensitive information.
• IT proficiency, ideally with claims or insurance systems.
• Self-motivated, adaptable, and able to meet new challenges head-on.

For more inforamtion contact Sian Burke