Pensions Customer Service Representative – 5-Month ContractLocation: Edinburgh (on-site full time) Rate: £150 per dayDuration: 5 monthsAre you a skilled customer service professional with a passion for delivering exceptional support? Do you have a knack for making complex topics simple and clear? If so, we’d love to hear from you!.Our client is a leading provider of life insurance, pensions, and asset management services. They are seeking a Customer Service Representative to join their dynamic team on a 5-month contract.What You’ll Do:

• Handle customer inquiries related to pensions, ensuring prompt, accurate, and professional responses.
• Guide customers through processes such as pension transfers, contributions, and withdrawals.
• Collaborate with internal teams to resolve complex issues efficiently.
• Maintain detailed records of interactions, ensuring compliance with regulatory standards.
• Provide proactive and empathetic support to customers during potentially sensitive discussions.

What We’re Looking For:

• Previous experience in a telephony customer service role, ideally within pensions or financial services but this is not essential
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-first mindset.
• Familiarity with pensions regulations and processes (preferred but not essential).
• A self-starter with the ability to work independently and as part of a team.

What We Offer:

• Day rate of £150.
• Opportunity to gain experience with a globally recognized financial services leader.
• A supportive and collaborative work environment.
• Flexibility to work remotely or from one of our offices.

If you’re ready to make a difference in customers’ financial futures and thrive in a fast-paced, rewarding role, apply today!