The role we are recruiting for is a Customer Account Handler maintaining a cross between new & retained custom. The role will work to support a hybrid between the customer service & sales team, & have a large multi-faceted function between the two. The role invoice a high volume requirement of inbound call taking, pricing, negotiations, quotations, & general service support.

Client Details

Our client is a significant player in the business services industry, boasting a workforce of over 200 staff. They pride themselves on delivering exceptional customer service and are based in the heart of Wrexham.

Description

Key responsibilities consist of:

• Manage customer accounts effectively, ensuring all details are up to date.
• Handle customer queries and issues, providing high-quality service.
• Collaborate with the wider team to ensure smooth business operations.
• Support in creating and implementing customer service policies.
• Identify opportunities for process improvements.
• Perform sales administration, including new line forms internally and for customers, promotional forms, and general business administration.
• Manage and prepare sample requirements, including booking out, production trials, mock-ups, presentations, administration, sample submission forms, and couriers.
• Support customer on-site visits, prepare for external customer meetings/events, and attend and contribute effectively when appropriate.
• Proactively raise and resolve problems and issues.
• Ensure all relevant paperwork and administration are completed according to Bradburys' procedures.
• Assist with managing costings alongside Finance, understanding the key importance of margin.
• Oversee project management alongside the Account Manager, ensuring successful execution from start to finish.
• Maintain effective working relationships with all key internal stakeholders, with a focus on communication.
• Provide reports on account activities to management.
• Support other customer service activities as required.
• Maintain a high level of professionalism and confidentiality.

Profile

The successful candidate will have:

• Strong negotiation, problem-solving and diplomacy skills.
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Works closely with new and existing customers to contribute to profitable business
• Ability to manage multiple tasks effectively daily
• Good Communication skills
• High attention to detail
• Self-motivated, with good problem-solving skills
• Goal-oriented with the ability to achieve targets and timescales.
• Tenacious and tough-minded
• Ability to work in a fast-paced environment
• Proactive approach and customer-focused mindset
• Proficiency in using MS Office applications and customer service software

Job Offer

• Basic starting salary of £26000 to £27000
• Permanent full-time opportunity
• Internal progression
• Full-time office based role
• AL 25 day allowance
• Free parking