City and Guilds Training is looking for a Customer Care Advisor.

If you have excellent customer service skills and have great telephone manner then this opportunity may be what you are looking for.

We are offering this amazing opportunity to join our rapidly growing business.

Trade Skills 4U (part of City & Guilds Training) specialise in electrical training, offering a wide range of electrician courses in the UK for new entrants, existing electricians and companies from our state-of-the-art training centres. Over recent years TS4U helped thousands of people gain valuable knowledge, experience and the qualifications they need to pursue successful careers in the electrical industry.

Successful candidates will become a part of our friendly team located in our offices in Crawley / Gatwick.

You will be responsible for providing first-class customer focused interactions.

We are interested in speaking to the candidates who have a passion for a great customer service and are results driven.

This appointment will be made on merit.

We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.

Please note, this is an office-based role. As you will be required to work from the office, could you please check the location and ensure that you can commute to our offices located in Crawley RH10 9JY on a daily basis.

Specific Tasks:

Interact (inbound and outbound) with new and current students in person, via telephone and email

Ensure students complete their learning journey from induction to final exam

Booking exams on suitable dates

Notify customers of any course changes

Updating databases with changes to customer details

Deal with course change requests e.g. Amendments, Cancellations and refunds

Updating customer balances in reference to payment

Take ownership of customer complaints ensuring investigations are carried out and responses issued within agreed SLA's

Support Bootcamp team to collate required paperwork for funded Learners

Follow up missing paperwork with learner and/or employers

Compliance check paperwork to ensure milestones are met

Assist with the development of TS4U's customer contact strategy and corresponding procedures including payment plans

Monitoring and processing student feedback

To be stored in the LMS in reference to e-Learning

Ad hoc feedback to be passed to relevant team

Identify and escalate potential issues that may arise

No Shows/Dropouts, Cancellations, Non-payment related tasks

Provide administration support to the sales and student services team during busy periods

What we are looking for:

• Excellent customer service and administration skills and great telephone manner
• Excellent verbal and written communication skills
• A customer-focused approach and a passion for delivering a great customer experience
• Great team working skills and the ability to be a good listener

You will also be flexible, adaptable, embrace change and be motivated by new challenges.

The successful applicant will be required to undertake appropriate checks, including an enhanced DBS disclosure as well as providing proof of the right to work in the UK.

Essential Skills and Knowledge:

Previous administration experience essential

Good IT skills

An ability to work under pressure

Strong problem-solving skills