Customer Service Advisor - Healthcare Insurance

Contract: Permanent

Hours: Monday to Thursday 08:45 - 5:00 Friday 4:00pm finish!

Location: Shipley - BD17- Hybrid working BUT only after successful training period

Salary: £23,000 - Salary reviews in 2025

Start date: 2025

Benefits:

• Hybrid working after successful training period
• Commission provided
• On-site parking
• Cash Plan paid for
• 23 days annual leave plus bank holidays
• Pension contribution
• Pizza Fridays!

Culture: We are excited to be working alongside this market leading company established 150 years ago! You will be joining a fun, vibrant team of 16. The new office is located close to the train station and offers free parking on-site.

Are you wanting to continue growing your Customer Service skills? If so, then this role could be perfect for you!

The team are so supportive and are looking for someone who can come and fit in with their positive energy

Your duties and responsibilities:

• Answering all inbound calls and emails from customers in a timely manner
• Setting up new and amending old policies when required
• Data input on internal CRM system
• Liaise with different departments when needed in a professional manner
• Following the complaints procedure and dealing with customers accordingly whilst providing excellent customer service

To be successful in this role, you will have:

• Excellent Customer Service skills
• Great communication skills both verbal and written?
• The ability to display empathy and patience
• High level of attention to detail and organisation skills
• IT Literate- Outlook, Excel and Word

If this company and position appeals to you then please apply your CV online and we will be in touch if you have been successful!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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