Outline of role:

Taking inbound calls, accepting orders and general queries
Processing customer quotation requests
Processing orders
Dealing with returns and credits
Taking payments
Dealing with account queries
Setting up accounts on Sage
Monitoring overdue accounts
Support to the internal sales team
Support to the external sales team
Dealing with logistics queries
Tracking daily parcel and pallet deliveries
Downloading proof of delivery information and updating systems with information receivedMain duties:

The primary aim of this role is to be the main internal contact point for the business for both customers and staff. This is a crucial role and provides a very varied work load managing the day-to-day customer contact from point of quotation/order right through to point of dispatch. The role also involves dealing with and rectifying any logistical issues that may arise, create and monitor customer credit accounts, take payments for orders and offer support to both the internal and external sales team. The role will also include organising and tracking customer returns and maintaining our ongoing high standard of customer service.

Skills: Desire, passion and drive to be successful

To effectively communicate in oral and written communications

Confident and friendly telephone manner

Confident use of a PC to communicate internally and externally

Self-managed team player

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website