Key Responsibilities

• Provide Administrative support, i.e. dealing with reactive enquiries from all inboxes, answering the phone calls and directing to the correct places and people.

• Occasional travel to site to conduct site inspections.

• Oversee the maintenance and upkeep of communal areas, ensuring compliance with health and safety regulations.

• Arrange and manage repairs and maintenance works with approved contractors both reactive and proactively in line with the service agreements.

• Ensure costs are controlled and expenditure is approved in line with the service charge budgets.

• Act as the primary contact for leaseholders, residents and freeholders addressing queries promptly and professionally

• Address complaints and disputes, escalating issues where necessary.

• Maintain accurate records of inspections, works and correspondence.

• Ensure properties comply with all relevant regulations, including fire safety/ health and safety and lease terms.

• Monitor performance of current service providers and negotiate competitive pricing where applicable.

Skills/ Knowledge

• Familiarity with leasehold management, service charge budgets and relevant UK property legislation.

• Strong organisational skills and multitasking abilities.

• Excellent communication and interpersonal skills.

• Proficient in and Microsoft Office.

• Ability to handle conflict resolution professionally.

Additional Information

• Travel: a valid UK driving licence and access to a vehicle will be required for site visits. Mileage expenses will be reimbursed where applicable