Serve guests in a quick, efficient, friendly and professional manner that meets or exceeds guest’s expectations. Duties and responsibilities:
• Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.
• Take care of any work related issues escalated to him during service and resolve it efficiently.
• Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.
• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.
• Anticipate and service the guest’s needs before requests are made. Follow proper time and attendance and uniform procedures Supporting functions:
• Regular attendance in conformance with the company’s standards.
• Due to the cyclical nature of the industry, Employees may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all Employees are required to fully comply with Cipriani rules and regulations for the safe and effective operation of the facilities. Employees who violate organisation’s rules and regulations will be subject to disciplinary action that may lead to termination of employment.
• Respond quickly and properly in any Restaurant emergency situation.
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
• The ability to perform other tasks or project as assigned by Cipriani Management.
Skills and abilities:
• Able to speak, read, write, and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Able to learn and perform all essential job functions accurately and safely.
• Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
• Auditory and visual abilities to observe and detect signs of emergency situations. Physical requirements:
• Able to stand and exert well-paced mobility for an extended period of time.
• Able to lift up to 25lbs. and on a regular and continuing basis.
• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.
• Manual dexterity required to use and operate all necessary equipment.
• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.

Role: Head Waiter / Head Waitress
Job Type: Permanent , Full Time
Location: London,

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