Join a dynamic team focused on developing, supporting, and maintaining IT Infrastructure, with a key emphasis on Network operations. Take charge in ensuring a resilient and reliable IT service, prioritising security enhancements across all implementations.
Key Responsibilities:
* Prioritise support requests to meet SLA's.
* Implement consistent processes for reliable services.
* Analyze and resolve problems efficiently.
* Lead root cause analysis for critical incidents.
* Available for critical incident response outside standard hours.
* Stay updated on IT industry trends for service enhancements.
* Design and configure network architecture and applications.
* Provide technical support during projects and deployments.
Measurable Outcomes:
* Maintain Network and Infrastructure availability as per SLAs.
* Deliver projects within specified timeframes and requirements.
* Timely response to Severity 1 calls as per SLAs.
Key Experiences:
* Proficient in enterprise network maintenance.
* Experienced with Cisco, Juniper, and Unifi equipment.
* Skilled in Secure Web Gateway solutions and automation.
* Strong knowledge of Microsoft technologies and relevant industry qualifications.
* Familiarity with VMware, SAN, and cyber security best practices.
* Hands-on experience with monitoring systems like SolarWinds and Cacti.
Key Competencies:
* Strong problem-solving and analytical skills.
* Adaptive to changing environments.
* Broad understanding of IT concepts and trends.
* Excellent customer relationship management skills.
Desirable Skills:
* Juniper JNCIA, Cisco CCNA, Microsoft Server, and VMware Certifications.
* Scripting experience in PowerShell or similar languages