Purpose of the role

The Change and Adoption Manager is responsible for the planning and execution of change management activities on tech-enabled change projects, in-line with the organisational Change approach. The role is responsible for the delivery of an improved people experience and more timely user adoption of tech-enabled solutions. The role holder will develop and implement a change management strategy tailored to meet the needs of individual projects.

Responsibilities

Enabling Sustainable Change

Working on projects within the Technology portfolio ensuring that mechanisms are in place to allow outcomes to be adopted, benefits delivered and sustained, and change is embedded.
Work as a change resource on high user impacting projects to ensure user adoption and more sustainable implementation of change is enabled through effective change management strategies.
Develop and implement change management plans to ensure the success of projects.
Generate widespread interest and engagement in projects and programmes and share this approach to support change management across the organisation.

Communications & Stakeholder Management

Lead, coach and counsel stakeholders in the development of a compelling narrative for change.
Reduce ambiguity and establish change messages which are cohesive and clear, improving understanding of the rationale for change.

Project Delivery

Develop and implement robust success measures/ criteria to determine, inform and evidence effective delivery and outcome/benefits realisation.
Provide clarity on how project management and change management interact and a robust change methodology for Technology is developed to complement existing delivery approaches.
Recruit, nurture, direct and develop Technology change agents/champions or equivalent to become a cohort of champions of change/ early adopters.

Experience

Experience in enabling transformation business change through the planning and delivery of effective change management
Experience in executing training and communications programmes to support the implementation of technology-enabled projects or digital transformations
Proven ability to lead people through change and transition
Experience of operating effectively with senior leaders, including to influence, persuade and negotiate with
Experience of coaching leaders and managers in change
Proven examples of developing communications to increase user adoption
Detailed understanding of change management theory and practice, including different models and their effectiveness
The ability to draw data from many sources, to interpret this information and to make coherent recommendations based upon the outcomes